Why this Privacy Notice is important to You – “You”, “Yours”.
This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or using our services you are accepting and consenting to the practices described in this policy.
UK Data Protection Law.
Throughout this Privacy Notice We will talk about UK Data Protection Law, this predominantly means the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003 although to a lesser degree also the Representation of the People Regulations (as amended) 2002, Representation of the People Regulations 2001, the UK Code of Non-Broadcast Advertising, Sales Promotion and Direct Marketing (the CAP code) and the Communications Act 2003.
Who We are – ‘We’, ‘Us’, ‘Our’.
Registered In England & Wales
Company Number 12453029
We want this Privacy Notice to be honest, open and transparent because we know that your privacy, and the protection of your personal information, is important to you. We take every reasonable precaution to ensure compliance with UK Data Protection Law. Further information about your rights under UK Data Protection Law is available from the Office of the Information Commissioner’s (ICO) website. If you wish to find out more, please visit: http://www.ico.org.uk
We do not want to collect or hold any personal information about you that you do not wish or intend to provide.
That is why it’s important that you read this Privacy Notice carefully.
We collect three categories of personal information about you: Identifiable Information, Anonymous Information and Lifestyle Information.
Identifiable Information means any information about you from which you can be personally identified, such as your name, address, date of birth, telephone numbers and email addresses.
Anonymous Information does not identify you personally but categorises you into certain groups or sectors, such as age group, gender, marital status, income and household size.
Lifestyle Information includes details about your way of life and interests. Like anonymous information, it does not personally identify you but helps us understand you better.
Together, we call this Personal Information.
The personal information we collect is stored in our database, which is owned and controlled by our nominated bureau. The database is held on secure servers in the United Kingdom.
Our nominated bureau uses various security measures, including physical and network protections, to safeguard your information from unauthorised access, use, or disclosure. Only a limited number of authorised personnel have access to this information.
We collect Personal Information about You in several ways and can include the following:
When You are providing or entering Personal Information onto Our website it is not until You click the submit button that Your Personal Information is transferred to Us. Unfortunately the internet is not a 100% secure medium and We cannot guarantee or accept any liability for any loss or damages in relation to information that You submit that is lost in transit. We also licence Personal Information from other third parties. We call these third parties Data Contributors. Your Personal Information may be collected by Data Contributors if You have submitted information to a website, (for example when requesting a car insurance quotation), completed a telephone survey or lifestyle questionnaire or when buying goods and services from third parties. Regardless of the way Your Personal Information is collected Our Data Contributors warrant to Us that You have consented to Your Personal Information being passed to Us. We call this permission Opt-In. We only ever work with Data Contributors that operate within UK Data Protection Law and are registered with the ICO. You have the right under UK Data Protection Law to Opt-Out of receiving marketing material at any time and more information is shown about this in section 11 and 12 below.
When speaking with our call centre advisors or other members of staff;
When corresponding with us via letter, sms, telephonic or email;
When filling in forms on our site http://www.debt-enforcement.org or such other website as may replace it from time to time (“our site”);
Your name; address; contact details such as email address and phone number/s; date of birth; personal description and photograph; insurance details; financial information; details regarding your health and injury and any other information relevant to you. It is important to Debt Enforcement Group Ltd that you provide the correct information required or requested. Whilst we always endeavour to obtain consent from the authorised party before processing personal data, this is not always possible (e.g. when the accident victim is a child, non-English speaker, elderly/infirm relative). In these cases, it will be necessary to take details from a third party. Where appropriate, we will always ask whether the authorised party has consented to the processing of his/her information.
This can be evidenced by call recordings and the details of both the caller and authorised party will be documented on our systems;
Technical information, including the internet protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
Provided you have given the necessary consent to your solicitor, we may receive information;
from one of our panel solicitor firms or other person, firm or corporate entity (including insurance providers, medical practitioners, and costs draftsmen) dealing with your case;
from any person, firm or corporate entity relating to your case; and
from other third parties who may help us to process your enquiries
Data, like many other products and services can be sold or licensed. When We licence data to third parties We call them Clients. We work hard to ensure that We only deal with reputable Clients who like Us operate in accordance with UK Data Protection Law. We never provide your details to a third party to use as a marketing method but to use only with our requirements. We enforce this through Our contractual relationships with Our Clients in which they undertake to operate in accordance with the UK Data Protection Law and continue to enforce the rights You have. More information about those rights is set out in this Privacy Notice. Where this happens We enforce additional contractual provisions to ensure provide an adequate level of protection as required by UK Data Protection Law. When We are running a specific campaign for you to help you as a individual. We will only share the information You have provided with the correct clients. The Client/s may then contact You by post, telephone, e-mail or short text message with information about products and services that they think You might be interested in. It is important that You realise that the Client/s may then also hold Personal Information about You. We therefore recommend that You read the privacy policy on the Client/s Website carefully. You can contact the Client/s at any time if You change Your mind about being contacted by them.
Under the Data Protection Act 1998 You have the right to know what Personal Information We hold about You on Our database. If You would like to know more about this process and what We need from You to meet Your request please contact us directly.
We will hold information about You on Our database until such time as You ask Us to suppress Your information.
Once You have provided or clicked ‘submit’ on Our website You consent to Debt Enforcement Group, being able to send You communications via post, landline or mobile number, automated telephone message, email or by sending You a SMS or MMS text message until such times as You exercise Your right to unsubscribe from receiving such communications. We will share information about You with Supporting Client/s. Information about You may be held and used by Client/s and on their websites and/or on databases owned and controlled by them. We only appoint your information to our client/s for one specific need or request, if you receive further marketing methods other than agreed, you must inform us directly as this is classed as a breech and you will be compensated.
You consent to Our Client/s sending You communication via post, landline or mobile number, automated telephone message, email or by sending You a SMS or MMS text message until such times as You withdraw your consent for sending such communications.
Here is a list of sectors in which Our Clients operate. Depending on what Personal Information We hold about You Our Clients may contact You by post email, telephone, mobile, SMS and MMS text message for direct marketing.
Astrology | Subscription Services | Charitable Organisations | General Retailers | Mobile Telecommunication | Comparison Websites | Household Goods and Services | Travel and Leisure Pursuits | Competition Sites | Insurance Providers | Electric | Gas | Water and Multi-Utilities | Personal Injury | General Marketing | Financial Providers | Shares Trading Activities | Fashion and Leisure Goods | Health and Welfare | Food and Drink Producers & Retailers.
Cookies are small pieces of information stored by Your browser on Your computer’s hard drive. We Do Not Use Cookies as we do not need to keep a track on what you are doing. Your privacy is your lifestyle and you should have that to yourself.
We will occasionally update this Privacy Notice. We will tell You about the changes by posting a notification at the top of Our website. If the changes We make to the Privacy Notice in any way affects your rights under UK Data Protection Law, especially in relation to how We collect and hold information about You We will contact You to explain the changes and obtain Your permission to do so.
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